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TERMS OF BOOKING A HOTEL ROOM FOR THE FESTIVAL
Hotel room reservation and festival pass reservation is done SEPARATELY.
Booking a room in HOTEL AIRPORT OKĘCIE (main venue) is possible via the registration form on our website

★ choose a room from the”ACCOMODATION” list; pay attention to the type of the room and to the dates of your stay;
★ fill in the form with your data
★ accept the Terms & Conditions and proceed to the payment

The system request registration data and then transfers you to DotPay payment operator, where immediate payment is required by one of the available channels, like bank transfer or credit card. You should proceed exactly according to indications received. In case of some banks the system requests a bank transfer with a very specific title which should not be altered.
Your registration is complete when the payment is accepted by DotPay system. Then you will receive two messages on the email given at registration:
★ from DotPay confirming your payment dokonanie transakcji (payment status: SUCCESSFUL)
★ from hotel@zoukfestival.pl with the details of your reservation

IMPORTANT!
If your registration and payment process is interrupted or paused at any stage, you’ll have to repeat it to complete it.
Please pay attention if the email you register is spelled correctly. If not, the system will have no possibility to send you the email confirmation of your reservation.
Hotel reservations are not subject to group discounts.
You can purchase festival passes via a separate registration form HERE
HOW CAN I CANCEL OR CHANGE MY RESERVATION?
You can cancel your reservation done via our registration system within 14 days from the purchase. After that time no returns will be possible.
CONTACT US at hotel@zoukfestival.pl not later than on January 29th 2023, in case you wish to:
★ cancel your hotel reservation (within 14 days from the purchase)
★ change the name on your reservation
★ buy an extra night to your reservation (depending on room availability)
★ get any additional information you need about the rooms
The organizer does not participate in financial settlements between the guests in case of changing names on the reservation.
The refund will be sent to the buyers account within 14 days from the refund request, in
amount and currency of the purchase transaction according to the confirmation received from
Dotpay Settlement Center after the purchase.